All Star Wheelchairs have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For defective products, we accept returns, but if the customer orders the wrong products, then it is the customer's responsibility. The product must be in new condition to get the refund. There is no restocking fee to return and get a refund for the products. For defective products, the company will pay the return shipping. The customer does not need to pay anything.