Refund policy

Return & Refund Policy

Thanks for shopping at All Star Wheelchairs. If you are not entirely satisfied with your purchase, we're here to help. 

Returns

You have 30 calendar days to return an item from the date you received it.  Your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase. 

Return Costs

Starting August 27th, 2024 All Star Wheelchairs is introducing a 7 Day Trial - If you receive your wheelchair and it’s just not quite right for you, return it at no cost to you within the initial 7 days after receiving it. We offer this policy to people who simply ordered the wrong chair, the chair cannot be used heavily and must be packaged the way it was delivered.

For orders placed prior to August 27th, 2024 and customers who don’t notify us after the initial 7 days, customers are responsible for the shipping back to our warehouse (Shipping labels will be provided and will be deducted from your total refund). Additionally, a 10% restocking fee applies to all returns.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). We only have the ability to refund the the card or payment method you used. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Return shipping labels are given once your return request has been approved.

Transit Damage Grace Period (2 Days)

We have a two-day grace period in which you must notify us of damages caused by UPS during transit. Damaged reported after the initial two-day grace period will be determined on a case by case basis, however, if our customer service is not notified (via email or phone) about the damage within the initial 48 hours of receiving the product we will assume the damage is consumer inflicted.

Contact Us

If you have any questions on how to return your item to us, contact us at support@allstarwheelchairs.com