Shipping & Tracking

Processing

On average, our processing time for packages is 2 business days. However, due to overwhelming demand for certain products it can take up to 5 business days depending on which products your order included. Sale products tend to take longer to ship due to the overwhelming demand. 

 

Shipping with Carriers (FedEx, UPS, DHL)

Once the product has been handed over to the shipping carrier, it typically takes 5-8 business days if you choose "Expedited Shipping" at checkout. If you selected "Free Shipping" at checkout, shipping will take around 9-12 business days.

 

Delays

Due to COVID-19, some of our shipping carriers (FedEx, UPS, DHL) are experiencing occasional delays for certain cities/states within the US. If you package is effected by any delay, please be patient as we work with the carrier to get your package to you as soon as possible. Rest assured that you will be updated at every step of the shipping process by email or text.

Accessories & Batteries

If your ordered larger accessories, such as the headrest for our best selling electric wheelchair, expect the headrest to be shipped separately from the wheelchair to insure it does not get damaged during the shipping process 

Product added to your Cart