Shipping Policy

At All Star Wheelchairs, we ship every order quickly and securely from our warehouse in North Las Vegas, Nevada. This Shipping Policy explains how and when your order is processed, when to expect delivery, and what to do if a shipment arrives damaged. By placing an order, you agree to the terms below.

Order Processing

  • Orders ship directly from our North Las Vegas, Nevada facility, typically within twenty-four (24) hours of being placed.
  • We ship seven (7) days a week.
  • Payment verification may add time. Orders flagged for review, or with billing or address issues, will not ship until the issue is resolved.

Shipping Destinations

  • We ship to the 48 contiguous United States.
  • Shipments to Alaska, Hawaii, U.S. territories, or Canada may be available on request, may take longer, and may incur additional shipping charges quoted before your order is finalized.
  • For international and Canadian orders, the customer is responsible for any duties, taxes, customs fees, or brokerage charges, which are not included at checkout.
  • We ship to valid street addresses only. We are unable to ship large items to P.O. boxes.

Shipping Costs

  • Standard ground shipping is free within the 48 contiguous United States.
  • Expedited shipping, residential freight surcharges, remote-area delivery, and shipments outside the contiguous United States are available at the customer's expense and quoted before the order is finalized.

Carriers & Delivery Times

  • Orders ship via UPS or FedEx Ground, with smaller packages sent via USPS.
  • Most orders are delivered within two to five (2–5) business days after dispatch, depending on your location — typically faster on the West Coast and a little longer to the East Coast, as we ship from Nevada.
  • Larger items, such as hospital and lift beds, may ship by freight carrier and require additional transit and scheduling time.
  • Delivery times are estimates, not guarantees, and begin when the order leaves our facility.

Tracking Your Order

  • You will receive tracking information by email once your order ships. Please allow up to 24-48 hours for tracking to update after dispatch.
  • If you do not receive tracking within a reasonable time, contact us at Support@allstarwheelchairs.com.

Shipping Address Accuracy

  • You are responsible for providing a complete and accurate shipping address at checkout.
  • All Star is not responsible for delays, misdeliveries, or losses caused by an incorrect or incomplete address.
  • Address changes can only be made before an order ships and cannot be guaranteed. Reshipment due to a customer address error may incur additional shipping charges.

Delivery Delays

  • Once an order is handed to the carrier, delivery is in the carrier's control. All Star is not responsible for delays caused by the carrier, weather, natural events, high-volume periods, or other circumstances beyond our control.
  • Shipping charges, where applicable, are not refundable for delays that are outside our control.

Inspecting Your Delivery - Damaged or Lost Shipments

  • Please inspect your package at the time of delivery. If the outer packaging shows visible damage, note it with the carrier before signing, if possible.
  • Report any shipping damage or missing items to Support@allstarwheelchairs.com within forty eight (48) hours of delivery, with clear photos of the item and all packaging.
  • Keep all original packaging until your claim is resolved. Discarding packaging or failing to report damage within the window above may prevent us from filing a carrier claim and may void coverage for transit damage.
  • For packages marked delivered but not received, contact us promptly so we can open an investigation with the carrier. Resolution depends on the outcome of the carrier's investigation.

Risk of Loss

  • Title and risk of loss pass to you upon delivery to the carrier. Claims for loss or damage in transit are handled through the process above and are subject to carrier investigation.

Refused, Undeliverable, or Returned Shipments

  • Shipments that are refused at delivery, unclaimed, or returned to us as undeliverable due to a customer error may be subject to return shipping costs and any applicable fees, which may be deducted from a refund.
  • Reshipping a refused or undeliverable order will require payment of additional shipping charges.

Returns

  • For damaged items, changes, or returns, please see our Refund Policy.

 

If you have any questions about your shipment, contact us at Support@allstarwheelchairs.com or by phone at (669) 267-5655, Monday through Friday, 9:00 AM–5:00 PM PST.

All Star Wheelchairs

4512 Andrews Street, Suite E, North Las Vegas, NV 89081.